Condiciones generales
Before arrival, the guest is required to pay a security deposit of €250. We are not responsible for any fees associated with the deposit payment.
Trash: On the day of departure, the guest must take the garbage to the street containers. Failure to do so will result in a €50 deduction from the deposit.
Pets: If you plan to bring a pet, you must inform us in advance and confirm that it is allowed in the selected accommodation under the applicable conditions. There is an additional fee of €100 (apart) and €150 (home) for the entire duration of the stay. If the guest does not inform us about the presence of a pet before arrival, a €200 fine will be imposed. Pets must always be under control. Leaving dogs alone on terraces or patios is not permitted.
Smoking: Smoking inside the premises is strictly prohibited. Breach of this rule will result in a €150 deduction from the deposit.
Parties: Parties are prohibited in our accommodation. If this rule is violated, the deposit will not be refunded.
Unwashed dishes: If the guest leaves unwashed dishes in the kitchen, €50 will be deducted from the deposit.
Food in the refrigerator: If food remains in the refrigerator after your stay, €20 will be deducted from the deposit.
Property damage: In the event of damage to our property (including bedding and towels), the corresponding cost will be deducted from the deposit.
Lost keys: In the event of lost keys, the guest must cover the costs of replacing the lock. If the keys are locked inside the apartment and assistance from our staff is required, an additional fee of €30 will apply.
Extra cleaning: If additional cleaning is required after your departure, beyond the cleaning included in the cost of the stay, the charge will be €18 per hour and will be deducted from the deposit.
Resource consumption: Please use water, electricity, and air conditioning responsibly. We care about the environment and kindly ask you to do the same! When using the air conditioning, make sure doors and windows are closed. If you plan to be away for a long period (half a day or more), please turn off the air conditioning and lights. It only takes a few minutes to completely cool down the apartment.
Hanging towels or other items on the terrace railings is prohibited.
Damage report: Any damage or incident must be reported within 24 hours after arrival. After this time, responsibility for the damage may fall on the tenant. Our cleaning staff inspects the accommodation during cleaning, but if you notice something that may have been overlooked, please contact us so we can resolve the issue promptly. We strive to make your stay as comfortable as possible.
Complaints: Complaints submitted after your departure cannot be considered, as it is assumed that the guest accepted the situation if it was not reported during the stay.
Insects and animals: If you experience problems with insects or other animals during your stay, we will take appropriate measures as soon as we are notified. However, in some cases, complete eradication of the issue may be difficult or impossible. Depending on the region, mosquitoes, ants, or cockroaches may be present. We kindly ask you not to leave food or crumbs in the kitchen or on the terrace, as this may attract insects.
Excessive consumption of water and electricity: Although our company covers water and electricity costs, we kindly ask you to use them responsibly. If the weekly limit — 150 kWh of electricity and 5 m³ of water — is exceeded, you will be charged €1 per additional kWh and €5 per m³, deducted from the deposit.
COSTA SPAIN is not responsible in the following cases:
• Negligence, errors, or omissions in services provided by third parties not related to our company.
• Theft, damage, or destruction caused by third parties.
• Fires, explosions, floods, or power outages.
• Proper use of the property is the responsibility of the person who signed the rental contract.
• Repair or construction works near the rented accommodation.